Our client are looking for a Technical Service Support person to provide front line technical support to potential, existing and new customers in a way that reflects the Company’s commitment to customer satisfaction and encourages growth. The candidate will be working as part of a team with a can do attitude and have excellent customer service.
The candidate will:
” Respond effectively and timely to customer queries received via phone, email, letter or fax relating to technical product enquiries
” Work as a team to ensure the departments metrics are adhered to.
” Ensure the quality metric ‘customer service associate advised incorrect part’ is less than 1%
” Process quality complaints into our Complaints Management System and advising dealers of our preventative action.
” Develop good working relationship with internal associates to ensure effective external customer service is provided.
” Supporting TSC processes – Demonstration stock and Eshop.
” Supporting Sales Managers with territory support.
” Visit key customer accounts
” Be able to work under pressure
” Have excellent customer service skills
” Must have a minimum of 5 GCSE’s including Maths and English at C grade or above
” Have an excellent telephone manner
” Two years’ experience in a customer contact role
” Good computer packages knowledge particular in MS Office, Word and Excel.
In return you will be working in a friendly growing team, receive a competitive salary package and will work Monday – Friday (37 hour week)