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Technical Service Support person

Our client are looking for a Technical Service Support person to provide front line technical support to potential, existing and new customers in a way that reflects the Company’s commitment to customer satisfaction and encourages growth. The candidate will be working as part of a team with a can do attitude and have excellent customer service.

The candidate will:

” Respond effectively and timely to customer queries received via phone, email, letter or fax relating to technical product enquiries

” Work as a team to ensure the departments metrics are adhered to.

” Ensure the quality metric ‘customer service associate advised incorrect part’ is less than 1%

” Process quality complaints into our Complaints Management System and advising dealers of our preventative action.

” Develop good working relationship with internal associates to ensure effective external customer service is provided.

” Supporting TSC processes – Demonstration stock and Eshop.

” Supporting Sales Managers with territory support.

” Visit key customer accounts

” Be able to work under pressure

” Have excellent customer service skills

Essential requirements:

” Must have a minimum of 5 GCSE’s including Maths and English at C grade or above

” Have an excellent telephone manner

” Two years’ experience in a customer contact role

” Good computer packages knowledge particular in MS Office, Word and Excel.

In return you will be working in a friendly growing team, receive a competitive salary package and will work Monday – Friday (37 hour week)

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Trinity Personnel Ltd
75 High Street,
West Midlands,
Tel. 01384 444459
Fax. 01384 444462
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